You have likely heard enough about United Airlines lately. I have only flown them twice, so I cannot speak about their quality, but as an observer of the news and the messages of their CEO and PR department I'd like to note what I hear. It is policy ... our people did what they had to do ... good job ... we apologize for what we did ... we should never have hurt that man ... we will be sending all of the passengers their money back. Hmm, a bad lawyer could get more than that. Why would I fly them when they cannot even get their apologies right?
No comments:
Post a Comment